DhiEdDhiEd is a brand of Muktodhara, a sole proprietorship owned by Tulika Roy and registered under GST (GSTIN 19BXIPR2995F1ZT), 17A Bhabanath Sen Street, Kolkata 700004, West Bengal, India. In these pages, “DhiEd”, “we” and “us” mean Muktodhara and its proprietor, Tulika Roy.
DhiEd plans are digital and give instant access to study material, so we ask families to read the plan details carefully before buying.
Cancelling a plan
Plans are one-time payments for the session. They do not renew automatically and there is no subscription to cancel. If you change your mind after paying but before access is given, email help@dhied.com or message us on +91 90510 12034 (WhatsApp) and we will cancel the order and refund it in full. Once a plan is active it cannot be cancelled for a refund, except in the cases listed below.
When fees are not refundable
Once a plan has been activated, its fee is not refundable, including if a student stops using it or no longer needs it. Exam Paper Check credits that have been used are not refundable.
When we will refund you
- Double payment: if you were charged twice for the same order, we refund the extra payment in full.
- Failed access: if payment went through but access was not given and we cannot fix it within 48 hours, we refund in full.
- Wrong class or board: if you bought the wrong class or board, tell us within 48 hours of purchase and before any paper is uploaded. We will move the plan to the right class or refund it.
- Service not provided: if we cannot provide what the plan includes, we will refund the unused part in proportion to the time left.
How to ask for a refund
Email help@dhied.com or message us on +91 90510 12034 (WhatsApp) with the order number and the reason. We reply within 2 working days.
When the money reaches you
Approved refunds are made to the original payment method through our payment gateway within 5 to 7 working days. Your bank may take a few more days to show it.